User Data Protection and Usage

  1. Information We Collect

    1. a. Personal Information: To ensure a personalised experience and enable seamless service delivery, we may collect personal information from you, such as your name, email address, phone number, address, date of birth, and profile picture. We collect this information when you sign up for our services and use our platform. Rest assured that we handle this data with the utmost confidentiality and in compliance with applicable data protection laws.

    2. b. Usage Information: When you interact with the Urban Culture Platform, we may collect information about your usage patterns, preferences, and interactions. This may include data on the services you request, transactions you make, search queries, and device information. We utilise this data to improve our services, personalize your experience, and ensure efficient service delivery.

    3. c. Service Information: If you are a service professional utilising our platform, we may collect additional information for verification purposes and to enable effective service provision. This may include gender, location details, address, copies of government identification documents, call and SMS details, photographs, and videos. Payment information, such as credit card details, may also be collected to facilitate transactions.

    4. d. Device Information: When you access the Urban Culture Platform through a mobile device, we may collect device-specific information, such as device location, identifiers, hardware models, operating systems, software information, file names, preferred languages, mobile network information, installed applications, and phone state. This data helps us enhance the functionality and performance of our services.

  2. Use of Your Data

    1. a. Service Delivery: We utilise your data to provide, personalise, and improve our services. This includes enabling service bookings, facilitating seamless communication between users and service professionals, and ensuring efficient service delivery.

    2. b. Communication: We may use your contact information to communicate with you regarding service updates, offers, promotions, and important notifications. These communications aim to enhance your experience with Urban Culture and provide valuable information related to our services.

    3. c. Personalization: By analysing your data, including usage patterns and preferences, we strive to personalise your Urban Culture experience. This involves tailoring our recommendations, offers, and content to match your interests and needs.

    4. d. Legal Compliance: We may use your data to comply with legal obligations, enforce our terms of service, and protect the rights, safety, and security of our users and the Urban Culture Platform. This may include sharing information with law enforcement agencies or other authorised entities as required by applicable laws and regulations.

  3. Data Security and Retention

    We employ industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. We utilise encryption, secure storage, access controls, and regular security audits to safeguard your information. We retain your data only for as long as necessary to fulfil the purposes outlined in this User Data page and in compliance with applicable laws. When your data is no longer required, we securely dispose of or anonymize it to ensure your privacy.

  4. Data Sharing and Third-Party Services

    Urban Culture may engage trusted third-party service providers to assist us in delivering our services. These providers may have access to your personal data solely for the purpose of assisting us in our operations and are obligated to handle your data securely and in accordance with applicable privacy laws.

    We do not sell or rent your personal data to third parties for marketing purposes. However, we may share your information with authorised entities in the following situations:

    • With service professionals or vendors involved in fulfilling your requested services.
    • In response to legal requests, court orders, or to comply with applicable laws and regulations.
    • To investigate, prevent, or address fraudulent activities, security breaches, or violations of our terms of service.
  5. Your Data Protection Rights

    You have the right to:

    • Access and review the personal data we hold about you.
    • Request corrections or updates to your personal data.
    • Object to or restrict the processing of your personal data, under certain circumstances.
    • Request the deletion of your personal data, subject to legal obligations and legitimate interests.

    To exercise your data protection rights or if you have any concerns or inquiries regarding your personal data, please contact us using the information provided in the Contact Us section below.

  6. Account Deletion

    If you wish to delete your account, please note that this action is irreversible. Your customer rating will be reset. If you have made a transaction with the company, we will retain some of your data related to your transactions due to regulatory compliance and fraud prevention measures. If you haven't made any transaction with the company, your account and all associated data will be deleted in accordance with our data deletion policy.

  7. Updates to this User Data Page

    We may update this User Data page from time to time to reflect changes in our data practices or applicable regulations. We encourage you to review this page periodically to stay informed about how we handle and protect your data.

  8. Contact Us

    If you have any questions, concerns, or requests regarding your personal data or this User Data page, please contact our Data Protection Officer at [email protected] . We will strive to address your inquiries promptly and ensure the protection of your data.
    Last updated: [01-08-2023]